Ng Teng Fong General Hospital Tower B - Singapur

Drift K.

At A&E and family member is not yet warded. We are not allowed to see the patient even though the patient suffers from parkinson and is unable to pick up phone, and even when the patient does pick up, the voices are not legible. Reached A&E at noon and till 630pm, there is no food provided. Patient told nurses but ignored. At the time of writing, I am awaiting patient to leak and wet the bed because no one here listens.

Looking at the recent reviews , I wonder what the hospital administrator is going to do. Perhaps nothing. It is a restructured/ public hospital afterall (mind u, even if its public, this js embarrassing for sg standsrds)

Hong L. S.

If there is zero stars, I will give zero stars.

My father went A&E. When my father was told to be admitted, there are no update from the doctor. The admission officer just call and told us that he will be admitted but unsure of the reasons.
They even claimed that the doctor has tried to called me three times but I did not receive a single missed call from the doctor.

After waiting for more than 3 hours, the doctor has finally called and explain the situation.

To make it worse, my father was suppose to be discharged today and yet the doctor also did not bother to call to inform us the situation.

Now, I am just here waiting for the call to update us of the situation.

This situation keep repeating itself and in other hospital, the doctor will at least bother to contact us first to update us of the situation before proceeding with the next step.

Velerie Y.

This review also goes out to JCH. This hospital is aloof and out of touch with the patients. Thus I don’t think they fulfil the pillars of medical ethics.

While there are a handful of nurses who do a good job, felt that the organisation of the staff should be better. Doctors only come in the morning which means tht 12pm when it’s time for family visits they are gone. Ward doctors don’t really speak to you. Just fyi I’m speaking based on my experience and opinions not for others.

Let’s say that you have a heart, lung and leg problem the more critical doctor will speak to you. Dad had 3 problems, only the lung doc spoke to us because his lung was more serious.

Leg doctor didn’t really speak to us when we enquired about leg status except that he’s healing well. But after discharge we found some injury on the leg which was cared for and not informed to the family. We only knew when we visited polyclinic for dressing.

Many problems, sometimes we asked for status from doc or at least face to face meet up with doc we were just told by the nurses that it has already been alerted to doctor. And most of the time doctor would call but we want to see X-ray or whatever tests results that was done.
Very bad follow ups.

Tommy S.

Impossible to contact the hosp.. All teleohone lines in hospital are Blocked. Emails also blocked. The hosp does not allow public to.contact them by email or phone.

Alvin

The worst hospital ever visit and admin.

My Fil admitted to this hospital as we wanted to at least go NUH after calling 995, the staff said only can send to this hospital this is the protocol. After arrived said bed are all full ask to transfer to AH. Subsequently, we agreed go to AH. Said condition worsen cannot be move. So after 5hours then my FIL gotten a bed. As the doctor said might pass away anytime. Yet we can wait 5 hours for a bed.

The doctors also didn't even explain much. The nurse said need to wait until morning the primary doctor team will check and update.

2 the junior doctors came differently. One said wanted to understand the wisher of the family. 2nd young male doctor Lim came and said I think should give morphine and I think your family already prepare right?(prepare for my FIL) to pass away.

The doctors here shown no empathy at all. After whole group of doctors in the morning discuss also didn't give any update.

It is indeed I heard the worst hospital. The ward some time also don't have nurses around.

M C.

I am not sure about all the bad reviews for the hospital. My 80 year old mother was admitted to tower B A&E around 930 pm for seizure and due to COVID we were not allowed to accompany her. We were told to wait for an update. The doctor called us in about 30mins for medical information and another 1 hour told us to go home and wait for an update. The nurse called us again at 530am the following morning for updates and ward information. I was in the hospital again that morning to gave mom a few personal stuff. I must thank Ms Christine at admission for her assistant to connect to the ward's team seeing it is COVID ward and no visitation. The extra help was appreciated. The visitor registerion desk team was lovely and helpful as well. Mother was discharged on day 3 and over the 2 nights at the hospital she was well taken care of by the Dr and team at Ward B5. This is the first time she praised the nurse team that they were very patient and gentle. She had been to a few hospitals this year and this is the only one she was comfortable with. The Ward was very clean and spacious. I just want to thank the team again for their hard work.

Will

Good facilities, good location in the middle of residential area with links to MRT but As usual in government hospitals, ward nurses can be stupid and when they make a mistake understanding doctor's orders, and they don't give medication to patient as per doctor's orders, this costs patient's well-being.

I guess best service is still in private hospitals if you want to pay.

Noel D. 2.

Mr Jerry, Dr Timothy, Ms Abigail, Ms Olive, Mr Ikwan were very helpful during my stay at the A and E department. Can feel the love and care. God bless to them and keep up the good work!