Ward B. Burnside & Co. - Berwyn, Pennsylvania

Harry M.

We’ve used Burnside Plumbing for remodeling projects and routine repairs always done with great care and time-tested techniques.

Most recently they installed a hybrid electric heat pump for us. They inspected the site beforehand, arrived on time, and completed the work, including cleanup and removal of the old water heater in less than 3 hours.

The ‘big box store’ would have charged me $900 more than Burnside did and probably not done as good a job. Very happy to recommend Burnside Plumbing.

Herb R.

Justus did an excellent job with installing two shutoff values and a new kitchen faucet. I will ask for him when I call Ward Burnside Plumbing Again.

Herb Rassbach

Robert D.

We have been using Burnside for 25 years - they have fixed leaks, replaced the well pump, replaced toilets, pipes, etc. I think they are great!

Jim S.

We had an issue with the leak of the PRV located in the meter pit outside our of townhome. Burnside was professional and has done an excellent job on the repair in a timely fashion. Even though they accidentally broke the yoke assembly when they were trying to replace the PRV, it only took them 4 business days to get the part and have it installed. They were nice enough to hook us up with our neighbor's faucet so that we have water to use when we are waiting for the part to arrive. The total bill was $2,290 for the labor and the parts combined. Will post the breakdown later. The staff in the office is nice. They prefer phone calls rather than email communication, which is an old-school approach that I would respect. Echoing some other reviews up there, If you have an urgent need for a quality service without much concern over the cost, please consider Burnside for any of your plumbing issues.

B T.

Called to have a leaking pipe fixed. Servicemen came out to look at leaking pipe for 5 minutes and said they unable to fix it. Received in the mail a week later for a $120 invoice. Charges were never discussed prior to receiving this invoice. Called to discuss about this charge and person on the phone was very rude. Did not offer up any explanation on why a 5 minute look at a pipe that they did nothing about costs $120. Highly would NOT recommend this company. Good riddance indeed.

Greg C.

Have had 3 experiences with Ward B Burnside.

First two were in 2020 and earlier in 2022. Both were friendly, professional, and timely in relation to non emergency minor repairs (outdoor pipe and leaky sink).

Third experience tonight was terrible. We needed emergency service (valve broken requiring water to whole house shut off). We called after hours around 645pm. The coordinator was great and friendly and helpful, mentioning they would have a tech call us. The tech called my wife 20 min later and after she described the problem, he condescendingly said we “botched” a DYI fix but did not agree to come out thus not helping us. It’s fine if unavailable but we don’t need the attitude especially as repeat customers and obviously we know there was an issue hence us calling.

It’s a shame because we’d rather support local businesses than big brands, but the unnecessary tech treatment is a dealbreaker for ever recommending this company or using them again.

Jordan B.

Came the next day. Very honest and trustworthy. Highly recommend!

Sandra K.

I called Burnside Plumbing after a frozen pipe ruptured in our downstairs family room ceiling. They responded immediately and were at my front door within an hour. Their timely response helped to avoid further damage and their courteousness and kindness were reassuring following this experience which did a fair amount of damage. Their return call to repair the pipe was also timely in the midst of what has been a busy winter season The technician was very helpful and took time to explain the repairs as well as steps that were needed to avoid further difficulty with this pipe.